"Dear American Airlines, I (Dustin Curtis) redesigned your website's front page, and I'd like to get your opinion. I’m a user interface designer. I travel sometimes. Recently, I had the horrific displeasure of booking a flight on your website, aa.com. The experience was so bad that I vowed never to fly your airline again. But before we part ways, I have a couple questions and three suggestions for you."
Ha! I admire the thinking and motivation behind Dustin's Dear American Airlines website. Designers 1, American Airlines 0.